Transforming Aspiring Tech Apprentices into Industry-Ready Professionals
Transforming Aspiring Tech Apprentices into Industry-Ready Professionals
ServiceNow is a leading platform for IT Service Management (ITSM), IT Operations Management (ITOM), and IT Asset Management (ITAM). Here's a breakdown of each module and how they work together:
1. ServiceNow IT Service Management (ITSM) ServiceNow ITSM helps organizations deliver efficient IT services by streamlining workflows, automating processes, and improving service delivery. Key Features: Incident Management – Log, track, and resolve IT issues efficiently. Problem Management – Identify root causes of recurring incidents. Change Management – Plan, approve, and implement IT changes with minimal risk. Service Request Management – Automate and fulfill user requests via a service catalog. Service Level Management (SLAs) – Define and track service performance metrics. Knowledge Management – Maintain a centralized repository for IT solutions. Benefits: ? Reduces resolution times with automation. ? Improves IT service quality and user satisfaction. ? Integrates with ITOM & ITAM for end-to-end visibility. 2. ServiceNow IT Operations Management (ITOM) ITOM focuses on monitoring, managing, and optimizing IT infrastructure and operations. Key Features: Discovery – Automatically maps IT infrastructure (servers, networks, applications). Service Mapping – Visualizes dependencies between services and infrastructure. Event Management – Correlates and prioritizes alerts to reduce noise. Cloud Management – Manages multi-cloud environments (AWS, Azure, GCP). Operational Intelligence – Uses AI/ML for predictive insights. Benefits: ? Proactively prevents outages with real-time monitoring. ? Enhances visibility into IT environments. ? Integrates with ITSM for faster incident resolution. 3. ServiceNow IT Asset Management (ITAM) ITAM helps organizations track, manage, and optimize IT assets (hardware, software, cloud). Key Features: Hardware Asset Management (HAM) – Tracks physical devices (laptops, servers). Software Asset Management (SAM) – Manages licenses, compliance, and costs. Cloud Cost Management – Optimizes cloud spending (AWS, Azure). Procurement & Lifecycle Management – Manages asset requests, approvals, and retirement.
ServiceNow ITSM Fundamentals provides a foundational understanding of managing IT services within the ServiceNow platform, focusing on key ITSM processes like incident, problem, and change management. This course is designed to help individuals understand how to utilize ServiceNow to manage service requests, track incidents and problems, and manage changes within an IT environment
Objective Explore all aspects of the Service Portal application Learn how to re?configure an existing portal Review the Service Portal framework Discover the baseline Employee Center portal Create new portals, themes, pages, and menus Understand how to use and create widgets Re?use existing portal components Explore using AI Search as the search engine in a Service Portal Configure other aspects of the platform to enhance a Service Portal Create a Guided Tour within a Service Portal Discover the User Experience Analytics dashboard to better understand Service Portal usage metrics.
Implementing ServiceNow's ITSM platform involves a structured process, from defining objectives and scoping the project to deploying the platform and providing training. Key stages include planning, design, development, testing, and go-live, with an emphasis on user adoption and continuous improvement
ServiceNow Administration Fundamentals training courses provide the essential knowledge and skills for managing and configuring the ServiceNow platform. These courses cover core aspects like navigating the user interface, managing data, and understanding system administration best practices. They often include hands-on experience with the platform
The ServiceNow IT Service Management (ITSM) Implementation course provides a comprehensive understanding of ITSM principles and best practices, along with practical skills for implementing ITSM processes on the ServiceNow platform. It covers core ITSM lifecycles and focuses on using ServiceNow's ITSM applications for managing IT services, including incident, problem, and change management. The course prepares learners for the ServiceNow ITSM implementation certification
A ServiceNow ITAM Software Asset Management (SAM) Implementer is responsible for planning, executing, and managing the implementation of ServiceNow's SAM module, a tool for managing an organization's software assets. This role involves a deep understanding of ITAM principles, SAM best practices, and the ServiceNow platform to ensure successful deployment and ongoing optimization of the SAM process.
ServiceNow Hardware Asset Management (HAM) Fundamentals is a training program that teaches users how to manage hardware assets within the ServiceNow platform. It focuses on configuring and using the HAM application to track assets, manage inventory, and optimize workflows. The program equips users with the knowledge to manage hardware assets throughout their lifecycle, from procurement to retirement, ensuring compliance with regulations and optimizing operational efficiency.
Configuration Management Database (CMDB) Fundamentals is offered as a 3-day instructor-led course and a self-paced on-demand course available at any time from any device. These courses are equivalent to each other and completing any of the listed courses will award the Configuration Management Database (CMDB) Fundamentals achievement and satisfy this requirement on any path.
Learn to effectively implement and manage ServiceNow IT Operations Management (ITOM) Discovery. This course equips you with the skills to automate IT asset discovery, optimize operations, and enhance service delivery. Perfect for IT professionals looking to streamline processes and improve infrastructure visibility.
ServiceNow's Security Incident Response (SIR) module provides a comprehensive platform for managing the entire lifecycle of security incidents, from initial identification to resolution and post-incident review, by centralizing data, insights, and reporting in a single platform. The SIR module offers automation, enabling security analysts to efficiently manage incidents, prioritize high-impact threats, and coordinate remediation efforts across IT and security teams.
This course covers Vulnerability Response essentials such as why customers need Vulnerability Response, what Vulnerability Response is, and how to properly implement Vulnerability Response. Participants will learn the common technical aspects of a Vulnerability Response implementation as well as experience various processes to effectively manage a Vulnerability Response implementation. Additionally, participants will learn tactical skills and strategies that will better prepare them to implement Vulnerability Respons...
Discover the essentials of ServiceNow Security Operations (SecOps) in this introductory course. Learn how to streamline and enhance your organization's security response with hands-on training in threat intelligence, incident response, and vulnerability management. Perfect for beginners looking to build a strong foundation in SecOps.
ServiceNow's Customer Service Management (CSM) Essentials course provides a foundational understanding of core CSM configuration and administration within the ServiceNow platform. It is designed to equip participants with the skills to manage customer interactions, solve issues, and improve overall customer service.
A ServiceNow Customer Service Management (CSM) Implementer is a professional who specializes in deploying and configuring the ServiceNow CSM application, a platform that helps organizations manage customer interactions and improve the overall customer experience. They ensure that the CSM platform is set up correctly, customized to meet specific business needs, and effectively integrates with other systems.
Learn how to effectively implement and optimize ServiceNow HR solutions in this comprehensive course. Gain hands-on experience with configuring HR modules, automating HR processes, and enhancing employee experiences. Perfect for HR professionals and IT specialists looking to streamline HR operations and improve service delivery.
Learn the essentials of building and customizing applications on the ServiceNow platform. This course covers key concepts, tools, and techniques to help you create efficient and user-friendly applications, enhancing your skills in workflow automation and process optimization. Perfect for beginners and those looking to expand their ServiceNow expertise.
ServiceNow Field Service Management (FSM) implementation involves setting up and configuring the ServiceNow platform to manage field service operations efficiently. This process includes tasks like defining work order workflows, managing resources, optimizing scheduling, and tracking work progress, ultimately aiming to improve customer satisfaction and operational efficiency.
Discover the essentials of ServiceNow Platform Analytics in this beginner-friendly course. Learn how to leverage data to drive insights, create impactful reports, and optimize your organization's performance using ServiceNow's powerful analytics tools. Perfect for those looking to enhance their analytical skills and make data-driven decisions.
Discover the essentials of ServiceNow Strategic Portfolio Management (SPM) in this introductory course. Learn how to effectively manage and optimize your organization's project portfolios, align investments with business goals, and drive strategic outcomes. Perfect for beginners, this course provides the foundational knowledge and skills needed to leverage SPM for enhanced decision-making and resource allocation.
Discover the power of automation with our Scripting in ServiceNow Fundamentals course! Learn to enhance your ServiceNow platform by creating custom scripts, automating tasks, and improving workflows. Perfect for beginners, this course will equip you with the essential skills to streamline processes and boost productivity.
ServiceNow Discovery lays the groundwork for mature infrastructure operations management. Using probes, sensors, and discovery patterns, this ITOM application captures IP-enabled configuration items (CIs), and maps their relationships and dependencies, in your ServiceNow CMDB
ServiceNow's GRC: Integrated Risk Management (IRM) Implementation course provides comprehensive training on implementing and managing GRC applications within the ServiceNow platform. It focuses on the core concepts and technical aspects of GRC: Policy and Compliance Management, GRC: Risk Management, and GRC: Advanced Risk. The course equips learners with the skills to effectively manage these applications, including implementation, configuration, and maintenance
To effectively learn and apply JavaScript on the ServiceNow platform, start with a strong foundation in JavaScript basics, then focus on ServiceNow-specific APIs and scripting techniques. Utilize ServiceNow's official documentation, training resources, and community forums to deepen your understanding and apply your skills to real-world scenarios.
